Return and Refund Policy

This Return and Refund Policy (“Policy”) governs the terms under which customers may return merchandise purchased from this website. By placing an order, you acknowledge and agree to the terms set forth herein.

1. General Policy

Subject to the conditions below, merchandise may be returned within thirty (30) days from the date of delivery. Returned items must be in new, unused, and unaltered condition, with all original packaging, labels, and tags attached. Items that fail to meet these requirements may be refused.

2. Initiating a Return

To initiate a return, customers must contact our Customer Service Department prior to shipping any product back:

📧 customerservice@jpressonlineshop.us

Customers must provide:

• Full name

• Order number

• Description of the issue

• Photographic evidence when applicable (damaged, defective, or incorrect items)

No return shall be accepted without prior authorization.

3. Return Shipping Responsibility

3.1 Domestic Returns (United States)
Customers are responsible for all return shipping costs unless the item received was damaged, defective, or incorrect.

3.2 International Returns
For orders shipped outside of the United States, customers shall be responsible for all return postage, customs duties, taxes, and any additional import or export charges.

4. Non-Returnable and Final Sale Items

The following categories of merchandise are final and non-returnable under any circumstances:

• Products marked as “Final Sale”

• Items discounted thirty percent (30%) or more

• Underwear, swimwear, and other intimate apparel

• Made-to-Order and Made-to-Measure products

• Warehouse Sale merchandise

• Third-party branded products or special-order items

Any attempted return of such items will be rejected.

5. Exchanges

Exchanges are subject to inventory availability. We do not guarantee the availability of any replacement item. If the requested item is unavailable, a refund will be issued in accordance with Section 7 of this Policy. Customers must obtain prior authorization for any exchange request.

6. Lost, Stolen, or Damaged Shipments

6.1 Shipments with Shipping Protection
If the customer purchased shipping protection at checkout, claims for lost, stolen, or damaged parcels must be submitted in accordance with the protection provider’s procedures.

6.2 Shipments Without Shipping Protection
The Company shall not be liable for any loss, theft, or damage occurring during transit where shipping protection was not purchased. Responsibility shall rest solely with the carrier.

7. Refunds

Upon receipt of the returned merchandise, the Company will inspect the item to verify compliance with this Policy. Refund approval or denial will be communicated via email.

If approved:

• Refunds will be issued to the original method of payment only

• Customers shall allow three (3) to seven (7) business days for processing after approval

• Original shipping charges are non-refundable, except where the return is due to Company error (damaged, defective, or incorrect item)

The Company reserves the right to deny refunds for any returned items that do not comply with the conditions of this Policy.

8. Return Address

The return address will be provided to the customer upon authorization of the return request. Do not return any item to the sender’s address printed on the package, as such returns will not be processed.

9. Customer Service

For inquiries related to returns, refunds, exchanges, or this Policy, contact:

📧 customerservice@jpressonlineshop.us

The Company will make reasonable efforts to respond to all inquiries in a timely manner.

10. Amendments

The Company reserves the right to amend, modify, or update this Policy at any time without prior notice. Any changes will become effective immediately upon posting on this website.